Frequently asked questions

Two flavours: Chocolate Macadamia and Creamy Vanilla. It tastes like a chocolate or vanilla shake — because that's what it is. No chalky protein grit. No artificial aftertaste. Naturally sweetened with monk fruit and stevia, so it's sweet without the chemical edge. Blends with cold water, milk, or your milk of choice.

HLTH Code is a complete meal: 27g of protein from three sources, 27g of healthy fats including MCTs and omega-3, 9g of prebiotic fibre, 25 vitamins and minerals, a 9-enzyme digestive blend, and probiotics. No added sugar. No seed oils. No artificial anything. Protein and fat come in a 1:1 ratio, and the formula is by metabolic scientist Dr. Benjamin Bikman, PhD.

You save on every order, the price is locked in, and there's no commitment. Subscribe & Save is 10% off, delivered monthly, or every 2 or 3 months, and shake subscriptions start at 2 bags. Manage everything from your customer account — change your delivery frequency, swap products, skip an order, or cancel any time. Takes about ten seconds, no phone calls or emails needed.

Yes, if the bags are unopened. Our 30-day money-back guarantee refunds what you paid for unopened bags returned within 30 days of delivery, once per customer, on UK orders; return postage isn't refunded. Your statutory rights also apply: 14 days to cancel under the Consumer Contracts Regulations 2013, which ends once a sealed product is opened, and the Consumer Rights Act 2015 for faulty goods. Full terms are in our refund policy.

You save on every order, the price is locked in, and there's no commitment. Manage everything from your customer account — change your delivery frequency, swap products, skip an order, or cancel any time. Takes about ten seconds, no phone calls or emails needed.

No. We sell only online, direct from gethlth.co.uk, and don't have wholesale or stockist accounts.

Yes, to Ireland and these European countries: Belgium, Croatia, Finland, France, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Norway, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland. Delivery to them is priced by destination and by the weight of your order. We don't deliver to other countries from this store. For Australia and New Zealand, shop at gethlth.com.au, our Australian store. In the United States, HLTH Code is sold at gethlth.com by a separate company.

Standard UK delivery is free on every order and comes with tracking. At checkout you can choose a paid option instead: £2 on orders up to 2kg, or £6 on orders of 2kg to 10kg. Delivery to Ireland and Europe is priced by destination and by the weight of your order. Full rates are in our shipping policy.

You'll get tracking details once your order ships, and you can add any delivery instructions with the carrier. Delivery to Ireland is estimated at 5 to 8 business days.

UK prices include VAT. EU orders under €150 go through the EU's Import One-Stop Shop (IOSS) for import VAT, and we pay the EU customs duty on them. For orders delivered outside the UK, any import VAT, duties or brokerage charges are determined by the destination country's rules and, where not collected at checkout, may be payable by you on delivery. If a parcel is held at customs, customs will usually contact you directly, so check your email (including spam) and your post, and let us know.

We dispatch fast, so once an order is placed we usually can't change or stop it. Your statutory rights also apply: 14 days to cancel under the Consumer Contracts Regulations 2013, which ends once a sealed product is opened. Please check your delivery address before you order. If you need a change, ask immediately through our contact form or at info@gethlth.co.uk; our Returns, Cancellations & Refunds policy explains how cancellations work.

If your tracking stops moving or your parcel arrives damaged, contact us through our contact form with your order number and we'll follow it up with the carrier. Your statutory rights also apply.

Claim within 30 days of delivery through our contact form. We reply within 24 to 48 hours with the return address. Send it back tracked, at your cost, and your refund starts within 48 hours of it arriving and being checked; it usually appears within 5 to 10 business days. The conditions are in our refund policy. Your statutory rights also apply, including the Consumer Rights Act 2015 for faulty goods.

Yes, if the seal under the cap is intact: return it within 30 days of delivery and we'll refund what you paid for it. It's available once per customer, on UK orders, and return postage isn't refunded. Your statutory rights also apply. Full terms are in our refund policy.

No. We don't sell samples, sachets or starter packs, and Complete Meal comes in 15-meal bags.

Sign up with the “Subscribe to our emails” form at the bottom of our pages to get a welcome code. Subscribe & Save takes 10% off Complete Meal and Berberine.

Enter the code in the Discount code box at checkout and press Apply, using the standard checkout rather than the Shop button. If you're signed in to Shop Pay, log out or use a private browsing window and try again. If it still won't apply, contact us through our contact form.

When stock returns, we email everyone on our mailing list. To get that email, sign up with the “Subscribe to our emails” form at the bottom of our pages.

Choose Account & Subscriptions in the menu, or go to gethlth.co.uk/account. To manage a subscription, use the Manage subscription button in the Orders section of your account.

A powder. Add two scoops to 350ml of cold water or milk and shake. Each bag holds 15 meals, and we don't sell a ready-to-drink version or bars.

Each serve has 25 vitamins and minerals at up to 50% DV, the US Daily Value the label uses. The full list, with each amount, is on the nutrition panel for each flavour on the product page.

It's bovine collagen, from the hides and connective tissue of cattle.

No, Complete Meal isn't halal.

Neither flavour lists coffee, tea or caffeine as an ingredient. Chocolate Macadamia does contain cocoa powder.

Two years from its manufacture date. Each bag has a tear-strip and an internal resealable seal.

Yes. All HLTH Code products are tested by a third-party lab for heavy metals and for ingredient identity and potency, and the quality team reviews the lab reports before stock is released to the warehouse.

HLTH Code Complete Meal, a meal replacement shake formulated by Dr. Benjamin Bikman, PhD, a metabolic scientist. He is a professor and researcher whose work focuses on the role of insulin and metabolic health. In the UK, it's sold online at gethlth.co.uk.