Terms of service

Last updated: 22 October 2026

1. About us and these terms

gethlth.co.uk is run by RJC Health UK Limited, trading as HLTH Code ("we", "us"). We are a company registered in England and Wales, company number 13922983, with our registered office at 22 Blackhorse Drive, Old Stratford, Milton Keynes MK19 6FH. Our VAT number is GB 428747070. You can contact us at info@gethlth.co.uk or through the contact form on our website.

These terms apply when you buy from us. Please read them, with our returns, shipping, subscription and privacy policies, before you order. Those policies form part of these terms. These terms are in English only.

2. Your legal rights

If you are a consumer, you have legal rights under the Consumer Rights Act 2015, including that our products must be of satisfactory quality, fit for purpose and as described, and a right to cancel most online orders within 14 days. If you live in the EU or EEA, you also keep the mandatory protections of the law of your country. Nothing in these terms takes away or limits those rights. For more information, visit citizensadvice.org.uk.

3. Product information

We take care to describe our products accurately. Colours and packaging on screen may look slightly different from the product you receive.

Berberine is a food supplement. Information on our website is general information and isn't medical advice. If you are pregnant or breastfeeding, take medication or have a medical condition, speak to your GP or pharmacist before using our products. Always follow the directions on the label.

4. Ordering and how the contract is made

1. Add products to your basket and go to checkout.
2. Enter your details. You can check your order and correct any mistakes before you pay.
3. Pay and place your order.
4. We email you an order confirmation. Our contract with you starts when we send it. The confirmation sets out what you've ordered; keep it for your records, as we don't publish individual contracts.

You must be 18 or over to place an order.

We may decline or cancel an order for a genuine reason, for example if a product is out of stock, there is an obvious pricing error, we suspect fraud, we can't deliver to your address, or the order appears to be for resale. If we do, we'll tell you and refund anything you've paid in full.

5. Prices and payment

Prices are in pounds sterling and include UK VAT. Delivery charges are shown at checkout before you pay. The price you pay is the price shown at checkout when you place your order. For orders delivered outside the UK, our shipping policy explains import VAT and duties.

If we find an obvious error in the price of something you've ordered, we'll contact you before dispatch. You can then go ahead at the correct price or cancel for a full refund.

Payments are processed by our payment providers through Shopify's checkout. We don't see or store your full card number.

6. Delivery

Where we deliver, the cost and the delivery times are set out in our shipping policy. Your order is our responsibility until it's delivered to you or to someone you've nominated.

7. Subscriptions

If you choose Subscribe & Save, our subscription policy explains what you'll be charged, how often, and how to change, skip or cancel. You can cancel online at any time.

8. Cancelling, returns and refunds

Our returns, cancellations and refunds policy explains your 14-day right to cancel, what happens if a product is faulty, and our 30-day money-back guarantee.

9. Our responsibility for loss or damage

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. Loss is foreseeable if it was obvious it would happen, or if we both knew it might happen when the contract was made.

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for breach of your legal rights in relation to the products, as summarised in section 2.

We supply our products for domestic and private use. We are not responsible for business losses, such as loss of profit or business opportunity.

10. Reviews and other content you send us

If you post a review or send us content, you're responsible for it. It must be honest, about your own experience, and must not be unlawful, abusive, misleading or include other people's personal data. By submitting a review, you allow us to publish it on our website and in our marketing, with your first name and the initial of your surname. We may remove content that breaks these rules.

11. Using our website

Please don't misuse our website: for example, don't try to break its security, upload harmful code, scrape it, or use it for anything unlawful. The content on our website, including text, images and our brand, belongs to us or our licensors. You can view and share it for personal, non-commercial use.

Our website may link to other websites. We don't control them and aren't responsible for their content.

12. Your personal data

Our privacy policy explains how we collect, use and protect your personal data, and our use of cookies.

13. Events outside our control

If something outside our reasonable control delays or stops your order (for example a carrier failure, a customs hold or severe weather), we'll tell you as soon as we can. If the delay is long, you can cancel and we'll refund you for anything you've paid for and not received.

14. Changes to these terms

We may update these terms. The version on our website when you placed your order applies to that order. For an active subscription, we'll tell you about any change to its key terms as our subscription policy sets out, and you can cancel before it applies.

15. Law and courts

These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales. If you live in Scotland, you can also bring them in Scotland; if you live in Northern Ireland, in Northern Ireland. If you live in the EU or EEA, you can bring proceedings in the courts of your country, and you keep the mandatory protections of its law.

16. Contact us

Email: info@gethlth.co.uk, or use the contact form on our website.
Post: RJC Health UK Limited, 22 Blackhorse Drive, Old Stratford, Milton Keynes MK19 6FH, United Kingdom.

RJC Health UK Limited (company number 13922983) trading as HLTH Code