Cancellation policy

Last updated: 23 October 2026

HLTH Code is a trading name of RJC Health UK Limited (company number 13922983). This policy covers Subscribe & Save on gethlth.co.uk: what you agree to when you subscribe, what you're charged, and how to change or cancel.

The key points

  • Subscribe & Save delivers Complete Meal or Berberine every month, every 2 months or every 3 months, at 10% off the one-time price.
  • You pay for your first delivery when you order. We then charge the same payment method before each delivery, at the subscription price, until you cancel.
  • There is no minimum term and no fee to cancel. You can cancel online at any time.

Ways to buy

  • One-time purchase: a single order, paid for once.
  • Subscribe & Save: deliveries on your chosen schedule until you cancel.

Complete Meal subscriptions start at 2 bags, and a single bag can be bought as a one-time purchase. Berberine subscriptions have no minimum.

What you agree to

When you subscribe, you agree that we may charge your payment method the subscription price shown on the product page and at checkout, at the frequency you chose, on each billing date, until you cancel. Your next billing date is shown in your account.

Reminders. We email you 3 days before each charge with the date, the amount and how to skip, change or cancel.

Changing, skipping or cancelling

You can change your delivery frequency, swap products, skip a delivery or cancel at any time, online:

  1. Choose Account & Subscriptions in the menu or go to gethlth.co.uk/account.
  2. Sign in with the email address you ordered with. You'll get a one-time code by email.
  3. Press Manage subscription and choose the change you want, or cancel.

When you choose cancel, you'll also see the option to skip or pause instead. Cancel is on the same page, so you can always go straight to it.

You can also cancel by emailing info@gethlth.co.uk or through our contact form, and we'll do it for you. We'll confirm your cancellation by email.

Cancel before your next billing date and you won't be charged again. If a charge has already gone through, that delivery will be sent. If you contact us before it ships and we can stop it, we'll cancel it and refund you. Once it has shipped, you can return it unopened under our money-back guarantee if you haven't used it before, or under your 14-day right if that period hasn't ended.

If you have more than one subscription, each one shows separately in your account. Cancel each one there, or ask us to cancel them all.

Your 14-day right to cancel

You can cancel your subscription without giving a reason within 14 days of receiving your first delivery. Unopened items from that delivery can be returned for a refund. Items whose seal has been broken can't be returned unless they're faulty. Our returns, cancellations and refunds policy explains how this works and has a cancellation form. After the 14 days, you can still cancel at any time to stop future deliveries and charges.

Price changes

If the price of your subscription goes up, we'll email you at least 30 days before the first charge at the new price. You can cancel before then at no cost. We won't change any other key term of an active subscription without telling you first in the same way.

Faulty products and your rights

Every subscription delivery comes with your rights under the Consumer Rights Act 2015. EU and EEA consumers keep the mandatory rights of their own country. Nothing in this policy limits them.

Contact

Questions about your subscription: use our contact form (topic "Subscription") or email info@gethlth.co.uk.

RJC Health UK Limited (company number 13922983) trading as HLTH Code