Refund policy

Last updated: 22 October 2026

HLTH Code is a trading name of RJC Health UK Limited (company number 13922983). This policy covers orders placed on gethlth.co.uk. Your statutory rights come first and apply to every order; our money-back guarantee is extra.

Your right to cancel (14 days)

As a UK consumer, you can cancel your order without giving a reason at any time from when you place it until 14 days after the day you receive it, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If your order comes in more than one parcel, the 14 days run from the day you receive the last one. EU and EEA consumers have the same 14-day right of withdrawal.

  • Before we dispatch: tell us and we'll cancel the order and refund everything you paid, including delivery, within 14 days of you telling us.
  • After we dispatch: tell us, then send the goods back without undue delay and within 14 days of telling us.

To cancel, send us any clear statement: an email to info@gethlth.co.uk, a message through our contact form, or the cancellation form below. You only need to send it before the 14 days run out.

Sealed products. Our products are sealed for health protection and hygiene: Complete Meal bags have a tear-strip and an inner resealable seal, and Berberine bottles are sealed under the cap. Once a seal has been broken after delivery, that item can no longer be cancelled. Unopened items can.

Returning goods after cancelling. You pay the cost of sending them back. Please handle them only as you would in a shop; if their value goes down because they were handled more than that, we may reduce your refund to reflect it.

Your refund. We refund the price you paid and the cost of standard delivery. If you chose a paid delivery option rather than free standard delivery, we refund only the standard cost. We refund within 14 days of receiving the goods back, or of you showing us proof you've sent them, whichever is earlier, to your original payment method.

If a product is faulty

Under the Consumer Rights Act 2015, our products must be of satisfactory quality, fit for purpose and as described. If a product isn't, opened or not:

  • Within 30 days of delivery, you can reject it for a full refund.
  • After that, you can ask for a replacement (or a repair, where that makes sense). If that isn't possible or doesn't fix the problem, you can have a price reduction or reject it for a refund.
  • If a fault shows within six months of delivery, it's assumed to have been there when you received it unless we can show otherwise.

We pay the cost of returning faulty goods. Contact us through the contact form or at info@gethlth.co.uk with your order number and a short description or photo of the problem. EU and EEA consumers have the equivalent legal guarantee that goods conform to the contract.

Our 30-day money-back guarantee

On top of your statutory rights, if a product isn't right for you, you can return it unopened within 30 days of delivery and we'll refund what you paid for it.

  • Complete Meal bags must be unopened with the outer seal intact. Berberine bottles must have the seal under the cap intact.
  • Claim within 30 days of delivery through the contact form on our website, with your order number and what didn't work for you.
  • Available once per customer, on UK orders.
  • Return postage is at your cost and isn't refunded.

We can't take back opened bags under the guarantee: for food safety and hygiene reasons they can't be resold. If you're not sure yet, start with one bag rather than two. None of this limits your rights for faulty goods above.

Ordered from us before?

Once you've used the money-back guarantee, later change-of-mind returns outside your statutory rights are at our discretion: contact us and we'll look at it case by case. Your statutory rights apply to every order, however many times you've ordered.

How to return something

  1. Message us through the contact form at gethlth.co.uk or at info@gethlth.co.uk. To cancel under your 14-day right, you don't need to give a reason.
  2. We reply within 24 to 48 hours with the return address and any instructions.
  3. Post the items back with a tracked service.
  4. Once the return reaches our warehouse and is checked, we start your refund within 48 hours, to your original payment method. It usually appears within 5 to 10 business days, depending on your bank or card provider. For a statutory cancellation, the 14-day refund deadline above always applies.

Changing an order

We dispatch fast, so please check your order and delivery address before you place it. If you need to change something, ask straight away through the contact form or at info@gethlth.co.uk and we'll help if the order hasn't shipped. You can always cancel as set out above.

Subscriptions

How to change, skip or cancel a subscription is set out in our subscription policy.

Cancellation form

(Complete and return this form only if you wish to cancel the contract.)

To: HLTH Code, RJC Health UK Limited, 22 Blackhorse Drive, Old Stratford, Milton Keynes MK19 6FH, info@gethlth.co.uk

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods: ____________________
Ordered on (*) / received on (*): ____________________
Order number: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is sent on paper): ____________________
Date: ____________________
(*) Delete as appropriate.

Changes to this policy

We may update this policy. The version on our website when you placed your order applies to that order.

Questions

Contact us through the contact form on our website or at info@gethlth.co.uk. For more on your rights as a UK consumer, visit citizensadvice.org.uk.

RJC Health UK Limited (company number 13922983) trading as HLTH Code